Returns & Exchanges

At Numero Group, we want you to be completely satisfied with your purchase. If your items are damaged or defective, we offer a 30-day window for returns and exchanges to ensure your collection remains in pristine condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring media like vinyl or CDs are well-protected to prevent further damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Replacement

  Once our warehouse inspects the returned goods, we will process your full refund or ship out a replacement within 5-7 business days.