Frequently Asked Questions
Everything you need to know about your order and our collection.
How long will it take for my order to ship?
Most orders are processed within 2-3 business days. Once shipped, domestic delivery typically takes 5-7 business days depending on your location.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary by country and are calculated at checkout.
What is your return policy?
We accept returns on unopened and unused items within 30 days of purchase. Please note that certain limited edition items may be final sale.
How can I track my package?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.